Refund and Returns Policy

Bought through one of our links instead? Most of what we recommend is sold by someone else — Amazon, LTK creators, Walmart, Wayfair and others. Those orders are between you and that retailer, and their returns policy applies. We can point you in the right direction, but we cannot refund or exchange an order we did not take payment for. See the final section.

1. Digital downloads

This covers printables, recipe guides, editable invitations and anything else delivered as a file.

All sales are final once the file has been downloaded

Because a digital file cannot be returned, we do not offer refunds or exchanges on downloads once the file has been accessed. Please read the product description and check the file format before you buy.

When we will refund a download

• You never received it. The download link failed, expired or never arrived, and we cannot get a working file to you.
• The file is corrupt or will not open in the format described, and we cannot supply a working replacement.
• You were charged twice for the same item.
• The file is materially different from what the listing described.

Tell us within 14 days of purchase and we will fix it or refund it.

Editable and personalised files

We cannot refund an editable file because of a mistake made while editing it, or because your printer, software or paper size produced a different result than expected. If something will not work, contact us — we would rather help you get it right.

2. Physical items

Our physical products are made to order and printed for each customer individually. Nothing is held in stock, so an item cannot simply be returned to a shelf.

Damaged, defective or wrong item

If your order arrives damaged, misprinted or is not what you ordered, contact us within 30 days of delivery with your order number and clear photographs of the item and its packaging. We will arrange a free replacement or a full refund. You will not usually need to send the item back.

Change of mind, wrong size, wrong colour

Because each item is produced individually for you, we cannot accept returns for change of mind or for ordering the wrong size or colour. Please check the size guide on the product page before ordering. If you are between sizes, ask us first.

Lost in transit

If tracking shows your parcel has not moved for an extended period, or it is marked delivered but has not arrived, contact us within 30 days of the expected delivery date and we will investigate with the carrier and make it right.

Incorrect address

If a parcel is returned to us because the address given at checkout was incomplete or incorrect, we will offer to reship it once you cover the reshipping cost. Please double-check your address at checkout.

3. Order cancellations

Physical orders go into production quickly. If you need to cancel or change an order, contact us as soon as possible — if production has not started we will cancel and refund in full. Once production has begun, an order cannot be cancelled.

Digital orders are delivered immediately and cannot be cancelled after purchase.

4. How refunds are issued

• Refunds go back to the original payment method. We cannot refund to a different card or account.
• Once approved, we process the refund within 5 business days.
• Your bank or card issuer may take a further 5–10 business days to show it. That part is outside our control.
• Original shipping costs are refunded when the fault was ours — a damaged, defective or incorrect item.

5. Items bought elsewhere through our links

Many pages here contain affiliate links. When you click through and buy, the sale is made by that retailer, not by us. We never see your payment details and we cannot access your order.

For those purchases, contact the retailer directly — Amazon, Walmart, Wayfair, or the brand behind an LTK link. Their returns window and policy apply. If you are not sure who to contact, send us the order confirmation and we will help you work it out.

6. Your statutory rights

Nothing in this policy limits any right you have under applicable consumer protection law. Where the law gives you a stronger right than this policy does, the law applies.